ETHICS (Effective Technical and Human Implementation of Essay

ETHICS (Effective Technical and Human Implementation of Computer-supported Systems) Coursework Assignment Case - Essay Example There are only slightly differentiations made on the initial booking system – as being established in the firm in 1998. Now, 10 years after the weaknesses of the specific system have become obvious. The system does not include features that allow its users to proceed fast with each booking. As a result delays are noticed in the completion of bookings in the firm’s various departments. A new booking system is required the soonest possible. Current booking system is also unable to help the firm’s employees with the cross references in data held in the central database. As a result, important details on the clients’ health are often ignored. The main reason for the system’s failure is believed to be the fact that there is only one central point of booking – established in the booking office. However, the computers in the firm’s various departments should also offer access to the clients’ booking details – there is no way for the firm’s employees to be informed on existing bookings. Delays in the process of the clients’ booking details are also a common phenomenon with the firm’s current booking system. The improvement of the firm’s booking process could be achieved only by the replacement of existed system – by an appropriately customized IS. The main features of the suggested system will be: a) all the firm’s computers will have access to the booking details of the firm’s customers – in case that there is a need for changing these details then this task will be performed through the computer of the firm’s booking office, b) reports will be delivered for the firm’s employees, c) there will be no issue of delivering a false report on client (cross – reference of data). The performance of the new system will be based on specific criteria. The production of accurate reports on the